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Technical VA • Ops Support • Project Coordination • AI Automation

Technical Virtual Assistant & Operations Support

I take the admin, coordination and follow-up off your plate — then automate the parts that keep coming back.

4+ years supporting CEOs and senior leaders with calendars, inboxes, travel, meetings and action tracking, plus hands-on AI and workflow automation using Make.com, n8n and Zapier.

Let's Work Together

How I support you

  • Inbox & CalendarTriaged, scheduled, protected
  • ProjectsDeadlines & follow-through
  • Tools & SystemsOrganised and connected
  • Repetitive WorkAutomated away
OutcomesMeasured in hours saved, deadlines met, and admin that stops coming back.

I measure operations by outcomes—not activity.

Reduction in onboarding time

40%

Reduction in onboarding time

Workflow automation removed manual steps from new-member onboarding at The Cave Calls.

Reduction in patient waiting time

30%

Reduction in patient waiting time

Process improvements to daily operations at Rehoboth Specialist Hospital.

Increase in program participation

35%

Increase in program participation

Program coordination and automated communication journeys at The Cave Calls.

Customer satisfaction improvement

85% → 92%

Customer satisfaction improvement

Customer technical support delivery and user guidance created while at NHS.

Support

What I take off your plate.

  • Executive & Inbox Support

    Calendar management, inbox triage, drafting correspondence, meeting prep and follow-up, travel and itineraries — handled with discretion.

  • Project Coordination

    Tracking timelines, deliverables, dependencies and action items across teams, and chasing the follow-through so nothing quietly stalls.

  • AI & Workflow Automation

    Building automations in Make.com, n8n and Zapier that remove repetitive admin — onboarding, follow-ups, data entry, notifications and reporting.

  • Systems & Data Organisation

    Setting up Airtable, Notion, Asana, ClickUp and Google Workspace so records, tasks and information stay organised and easy to find.

  • Process Documentation

    Turning how you work into clear SOPs, playbooks and checklists your team can actually follow without asking you first.

  • Communication & Follow-up

    Acting as the reliable point of contact between you, your team, clients and vendors so requests get answered and closed out on time.

About

I keep the day-to-day running so you don't have to.

I've spent 4+ years supporting CEOs, C-suite executives and senior leaders — managing calendars and inboxes, coordinating meetings and travel, tracking action items and deadlines, and keeping cross-functional work moving. Alongside that, I build AI and workflow automations that quietly remove the repetitive admin, so support scales without more hours.

  • 01

    Understand

    Understand objectives, stakeholders, systems, constraints, and dependencies.

  • 02

    Organize

    Create clarity around priorities, timelines, ownership, and information.

  • 03

    Improve

    Identify bottlenecks and opportunities to simplify recurring work.

  • 04

    Execute

    Coordinate stakeholders, follow through on deliverables, and resolve blockers.

  • 05

    Measure

    Track outcomes and improve the process continuously.

Case Studies

Selected Work

Real examples of technical operations, automation, project coordination, and process improvement.

Experience

Experience

  1. March 2026 – Present

    Technical Operations Associate, Volunteer

    Celebration Church

    • Structured operational data using Google Sheets
    • Automated SMS and email onboarding journeys
    • Automated personalized birthday communication for 500+ members
    • Coordinated technical and operational requirements for special programs
  2. March 2024 – January 2026 · 300+ member community

    Head of Programs & Operations

    The Cave Calls

    • Coordinated initiatives across 3 departments
    • Managed concurrent projects, priorities, timelines, deliverables, and operational blockers
    • Developed operating procedures and documentation
    • Built workflow automation using Make.com and n8n
    • Reduced onboarding time by 40%
    • Increased program participation by 35%
    • Designed and coordinated a 90-day development program
  3. June 2023 – February 2024

    IT Operations Associate

    Rehoboth Specialist Hospital

    • Coordinated day-to-day technology operations
    • Reduced patient waiting time by 30%
    • Coordinated website and digital booking system implementation
    • Tracked project schedules, action items, requirements and deliverables
    • Supported technical troubleshooting
    • Coordinated internal teams and external vendors
  4. August 2021 – April 2023 · Part-Time · Direct support to the Chief Medical Director

    Executive Assistant to the CMD

    Rehoboth Specialist Hospital

    • Managed a complex executive calendar, resolving conflicts and protecting priority time
    • Triaged inbox priorities, drafted correspondence and ensured timely follow-up
    • Prepared meetings: agendas, briefing materials, attendees and post-meeting action items
    • Coordinated domestic and international travel, itineraries and last-minute changes
    • Tracked commitments, decisions, deadlines and dependencies across departments
    • Handled confidential executive, staff and patient information with discretion
  5. January 2020 – June 2021 · Remote

    Customer Technical Support Officer

    NHS

    • Resolved 40+ customer inquiries daily
    • Created user guidance for digital tools and services
    • Improved customer satisfaction from 85% to 92%
    • Managed multiple concurrent support requests

Skills

Capabilities

Executive & Administrative Support

  • Calendar management
  • Inbox triage
  • Meeting prep & minutes
  • Travel coordination
  • Executive correspondence
  • Confidentiality & discretion

Project Coordination

  • Action & deadline tracking
  • Timeline management
  • Deliverable coordination
  • Stakeholder communication
  • Dependency tracking
  • Blocker resolution

AI & Workflow Automation

  • Make.com
  • n8n
  • Zapier
  • AI agents
  • ChatGPT & Gemini
  • APIs & webhooks
  • JSON

Executive Productivity Tools

  • Google Workspace
  • Microsoft Office
  • Outlook & Gmail
  • Google Calendar
  • Microsoft Teams
  • Zoom
  • Slack

Project & Task Tools

  • Asana
  • ClickUp
  • Monday.com
  • Trello
  • Notion
  • Jira

CRM, Data & Records

  • Airtable
  • Google Sheets
  • Microsoft Excel
  • Monday CRM
  • Go High Level
  • Digital records management

Technical Foundation

  • Websites
  • APIs
  • Webhooks
  • JSON
  • JavaScript
  • React

Problem-solving framework

From problem to execution.

  1. 01

    Diagnose

    Understand the problem and identify the operational constraint.

  2. 02

    Structure

    Clarify priorities, ownership, timelines, systems, and dependencies.

  3. 03

    Simplify

    Remove unnecessary complexity and automate repetitive work.

  4. 04

    Execute

    Coordinate people, systems, communication, and deliverables.

  5. 05

    Improve

    Measure outcomes and refine the process.

Credentials

Certifications & Professional Development

Project & Operations

  • Google Project Management
  • IBM Program Management
  • MTF Institute — Introduction to Operations Management

Workflow & Automation

  • Asana Administrator Certificate
  • Asana Workflow Specialist
  • Make Advanced Automation Certification

AI & Digital Productivity

  • Google AI Essentials
  • ALX AI Career Essentials
  • 10alytics — Agentic AI & Automation

Education

Bachelor's Degree, Computer Science

University of Calabar

2018 – 2023

Contact

Let's improve how work gets done.

I'm interested in opportunities where I can help teams operate more efficiently, coordinate complex initiatives, improve processes, and turn operational challenges into reliable systems.

Send a message