Selected Work

From Hands-On Inbox Management to an AI Email Classification System

Managed a busy Gmail inbox with a structured label and triage system — then built an AI system that connects to a Gmail inbox, reads every incoming email, and classifies it automatically.

Zero-touch email classification

Reducing New-Member Onboarding Time by 40% Through Workflow Automation

Designed and implemented workflow automations using Make.com and n8n to streamline new-member onboarding and reduce manual operational work.

40% reduction in onboarding time

Coordinated a Website & Digital Booking System Implementation

Managed the implementation of a website and digital booking system by coordinating stakeholders, tracking requirements and timelines, supporting adoption, and helping resolve technical and operational issues.

Reducing Patient Waiting Time by 30%

Identified workflow inefficiencies and implemented process improvements that reduced patient waiting time by 30%.

30% reduction in patient waiting time

Increasing Return Visits by 35% Through Automated First-Timer Onboarding

Built an automated SMS and email onboarding workflow for first-time visitors to ensure immediate, personalized follow-up and robust contact data management.

35% increase in return visits